Shipping policy
Shipping Policy
Last updated: 26-01-2026
At Luminoe, we are committed to delivering your order as quickly and safely as possible. Please review the information below to understand how our shipping process works.
Order Processing Time
All orders are processed within 1–3 business days, excluding weekends and holidays. Orders placed during peak seasons or promotional periods may take slightly longer to process.
Shipping Destinations
We currently ship only within the United States.
Estimated Delivery Time
Estimated delivery time is 7–12 business days from the date of shipment. Delivery times may vary depending on the customer’s location, carrier performance, weather conditions, or other unforeseen circumstances.
Shipping Origin
Orders are shipped from our trusted fulfillment partners located in the United States and overseas. This allows us to offer high-quality products at competitive prices while maintaining reliable delivery standards.
Shipping Costs
Shipping costs, if applicable, are clearly displayed at checkout before payment is completed. We do not charge any hidden fees.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking details to become active.
Delays and Delivery Issues
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to customs clearance, carrier delays, or circumstances beyond our control.
If your order has not arrived within 15 business days after shipment, please contact us so we can assist you.
Contact Information
For any questions regarding shipping or your order, please contact us at:
Email: support@luminoe.store
Support hours: Monday to Friday, 9:00 AM to 6:00 PM EST